News 2020


Seneca Allegany Resort & Casino opens to the public Thursday, July 2 at 10 AM. Temporary hours of operation are 10 AM to 2 AM daily until July 6th when 24-hour operations will begin.  Similar to previous Seneca Resorts & Casinos phased openings, guests can expect the same strict protocols in place to protect the health and safety of guests and team members. This includes limited slot machines with distance between them, limited table games, minimal food and beverage offerings and socially distanced seating. 

The Bear Claw Cafe will be open for grab-n-go options with very limited distanced seating. Seneca Café will be open with a limited menu and socially distanced seating. Guests can also make reservations now for The Western Door which will open on Friday July 3rd and Saturday July 4th from 4PM – 10 PM, Friday July 10th and Saturday July 11th from 4PM – 10PM, and Sunday July 12th from 4PM – 9PM. All other restaurants are closed at this time. In addition, there is no alcohol service across the property at this phase.

Before arriving, guests are encouraged to visit for “What You Need To Know Before You Go”, “Frequently Asked Questions”, and a “message from Seneca Allegany Resort & Casino”.  The enhanced safety measures include protocols for social distancing, disinfecting measures, face mask requirement, and wellness screenings for both team members and guests.  

Highlights of this phase of reopening include: 

ALL guests must be 21 years of age or older. NO ONE under 21 will be admitted.

  • No valet parking at this time. The Parking Garage is closed.  The east surface parking lot will be open to all guests.  Drop-off and walk-in is available at the Event Center glass doors entrance. The Bus Lobby entrance is for handicap drop-off only. 

  • EVERY guest and team member must proceed through the Wellness Checkpoint (temperature screening).

  • Face masks are mandatory for both guests and team members and must be worn at all times while on property with the exception of a brief time when eating or drinking. No mask, no entry. If you don’t have a face mask one may be provided for you.

  • NO SMOKING anywhere inside the resort. Smoking will be allowed only in outdoor designated areas and with social distancing. Any guest who goes outside to smoke must go through the Wellness Checkpoint upon reentering the building.

  • EVERY guest must use hand sanitizer before entering.

  • We are operating at reduced capacity in order to maintain social distancing at this time. Guests may be asked to come back at a later time.

  • Seneca Allegany Resort & Casino hotel operations will remain closed as well as the Spa & Salon.

  • The Sports Lounge will be open for kiosks only; no counter service will be available.

  • Resort hours of operation will also be limited with new hours being 10 AM – 2 AM daily.


Heading back to a Safer Office

If you’ve spent time working from home as a preventative measure, it’s the best time to institute optimal hygiene practices and solutions that can reduce the spread of viruses and colds (which is always welcomed, whether COVID-19 is a concern or not).

Some ideas include:

  • Increase the availability of disinfecting wipes and virus-killing hand sanitizers  (see making your own cleaning materials tips.) and be sure everyone knows how to use them effectively. As an added touch, quality unscented lotion around the office will keep everyone from drying out while keeping their hands clean. Encourage everyone in the office to commit to regularly cleaning high-touch surfaces.

  • Continue to improve professional cleaning and disinfecting procedures within the office to reduce the occurrence of germs and bacteria in the workplace.

  • Where possible, rely on touch-reducing amenities, such as double-swinging push doors, motion sensor lights, and other hands-free amenities that reduce germs in high-traffic areas.

  • If flexible seating is an option in your office and people share desks, require everyone to clean equipment, workstations, and surfaces as soon as they leave or move to a different spot.

  • They say sunshine is the best disinfectant; in this case, the bright light of good communication is one of your first and best defenses against the physical and emotional aspects of navigating coronavirus. Be prepared to reassure and support employees or co-workers who may be going through a range of emotions and personal challenges as a result of the virus and containment efforts.


  • Provide clear, concise and well-worded updates that are relevant to your location, industry, and current work culture.

  • Communicate in a timely, calm manner. Offer channels for support and two-way communication. Create a space for your staff to reach out with their concerns and needs; where possible, make accommodations for specific needs that arise.

  • Provide signage around the office that will keep everyone mindful of safety: good respiratory hygiene, cleaning recommendations, social distancing, and symptom checks. The CDC has developed a series of printable materials and posters for use in community settings.



Seneca Resorts & Casinos announced that beginning July 1st they will offer limited table games at Seneca Niagara Resort & Casino, Seneca Buffalo Creek Casino, and Seneca Allegany Resort & Casino. 


In addition to these updated offerings, Seneca Niagara Resort & Casino as well as Seneca Buffalo Creek Casino will move to 24 hours of operation beginning July 1st at 10 AM.  Seneca Allegany Resort & Casino is expected to begin 24-hour operations the following week on July 6th.


As part of their phased openings, these limited table games will come with some enhanced health & safety protocols.  Table games that require guests to handle the cards will be excluded at this time including but not limited to; Ultimate Texas Hold’Em, Three Card Poker, and Mississippi Stud.


Guests can enjoy Blackjack, Craps, Roulette, and Mini Baccarat with the following enhanced social distancing measures in place:

•Every other table will be open.

•Three guests maximum per most table games.

•Three guests maximum on each side of Craps tables.

•For Baccarat (only the dealer will touch the cards).

Getting Ready to open your smaller Retail Operation? Here are some things to consider to keep all employees and customers safe.

Most of this information is not new.  We have been informed of these measures many times over, but repeating them again is not always a bad idea.

If feasible, cash register lanes, use physical barriers to separate retail workers from members of the general public.

Use rope-and-stanchion systems to keep customers from queueing or congregating near work areas. For example, provide a waiting area for customers that is separated by at least 6 feet from a cash register workstation. Signage that instructs individuals waiting in line to remain 6 feet back from work areas .

Establish protocols and provide supplies to disinfect frequently-touched surfaces in workspaces and public-facing areas, such as points of sale. For example, wipe down credit card terminals and pens/styluses between each customer. Providing wipes for customers and asking them to do this themselves after each use may also reduce the chance of worker exposure resulting from this frequently repeated activity. Wipe down worker-facing touch screens, keyboards, or other equipment at least as often as workers change workstations. Frequently clean push bars and handles on any doors that do not open automatically.

Consider restricting the number of customers allowed inside the facility at any point in time.

When developing staff schedules, consider options for additional short breaks to increase the frequency with which staff can wash hands with soap and water. Alternatively, consider providing alcohol-based hand sanitizers with at least 60% alcohol so that workers can frequently sanitize their hands.

Workers should avoid touching their faces, including their eyes, noses, and mouths, particularly until after they have thoroughly washed their hands upon completing work and/or removing PPE.

Throughout the work shift, frequently wash hands with soap and water for at least 20 seconds, or, if soap and water are unavailable, use an alcohol-based hand sanitizer with at least 60% alcohol.


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